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We're Here to Help You Sell and Scale

Whether you're setting up your first store or managing hundreds of sales, our team is here to help you every step of the way. Browse topics, get answers, or reach out to us directly.

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Browse Help Topics

Getting Started

Learn how to set up your account, customize your store, and start selling.

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Products & Services Management

Add, edit, or organize your products, services, bookings, and events all from one dashboard.

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Store Setup & Customization

Personalize your store page with logos, color themes, product collections, and banners.

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Event & Ticket Sales

Create, price, and sell event tickets online. Learn how to track attendees and manage access.

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Integrations

Connect Eego with your favorite apps, from Paystack and Stripe to Mailchimp, WhatsApp, and Google Calendar.

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Payments & Payouts

Understand how Eego handles payments, fees, withdrawals, and supported payment gateways.

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Contact Support

Email Support

Reach out at support@eego.co We respond within 24 hours.

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Live Chat

Chat with us directly between Mon – Fri, 9am–6pm (Nigerian Time).

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Frequently Asked
Questions

What is Eego and how does it work?

Eego is a digital commerce platform that allows creators, freelancers, and business owners to create personalized online stores, sell products or services, and receive payments globally. You can set up your store in minutes, customize it to match your brand, and start selling digital products, physical goods, or services. Eego handles payments, provides marketing tools, and helps you grow your business online.

Is Eego free to use?

Yes! You can start selling on Eego for free. We only charge a small transaction fee when you make a sale. For more advanced features like enhanced customization, analytics, and priority support, you can upgrade to our Pro plan.

Can I customize my store design and layout?

Yes! Eego offers extensive customization options. You can personalize your store with custom colors, fonts, logos, banners, and layouts. Free users get access to basic customization, while Pro users can unlock advanced design options, custom themes, and more branding features.

How and when will I get paid?

Payments are processed through your connected payment gateway. Once a customer makes a purchase, the funds are held securely and transferred to your account according to your gateway's payout schedule (typically 2-7 business days). You can view pending and completed payouts in your dashboard under 'Payouts'.

Are there transaction fees?

Eego charges a small transaction fee on each sale, which is clearly displayed before you complete a transaction. Additionally, your payment gateway (Stripe, Paystack, etc.) may charge their own processing fees. All fees are transparent and shown in your transaction details.

How can I track my orders or clients?

You can track all orders and client interactions in your Eego dashboard under 'Orders' or 'Clients'. Here you'll see order status, customer details, purchase history, and delivery tracking (for physical products). You'll receive notifications for new orders and can update order status as you process them.

How can I contact Eego support?

You can contact Eego support through multiple channels: live chat (available in your dashboard), email at support@eego.co, or through our support ticket system. Our team typically responds within 24 hours. Pro users get priority support with faster response times. We also have comprehensive help documentation and video tutorials available.