Frequently Asked Questions
Find answers to common questions about using Eego — from setting up your store to payments, withdrawals, and more.
Getting Started
What is Eego and how does it work?
Eego is a digital commerce platform that allows creators, freelancers, and business owners to create personalized online stores, sell products or services, and receive payments globally. You can set up your store in minutes, customize it to match your brand, and start selling digital products, physical goods, or services. Eego handles payments, provides marketing tools, and helps you grow your business online.
How do I create my Eego store?
Creating your Eego store is simple! Sign up for a free account, choose your store name (which becomes your unique URL like storename.eego.co), and follow our step-by-step setup wizard. You can add products, customize your store design, and start selling within minutes. No technical skills required!
Is Eego free to use?
Yes! You can start selling on Eego for free. We only charge a small transaction fee when you make a sale. For more advanced features like enhanced customization, analytics, and priority support, you can upgrade to our Pro plan.
Can I use Eego from outside Nigeria?
Absolutely! Eego is available globally. You can create and manage your store from anywhere in the world. We support multiple currencies and payment gateways to help you sell to customers worldwide.
What can I sell on Eego (digital, services, courses, etc.)?
You can sell a wide variety of products and services on Eego, including physical products (clothing, crafts, food), digital products (ebooks, courses, templates, software), and freelance services (design, writing, consulting, coaching). The platform is flexible and designed to support various business models.
Store Setup & Customization
How do I set up my store name and URL (storename.eego.co)?
When you sign up, you'll be prompted to choose your store name. This name will automatically become your store URL (e.g., yourstorename.eego.co). Make sure to choose a name that reflects your brand and is easy to remember. You can change your store name later in your account settings, though URL changes may take a few hours to propagate.
Can I customize my store design and layout?
Yes! Eego offers extensive customization options. You can personalize your store with custom colors, fonts, logos, banners, and layouts. Free users get access to basic customization, while Pro users can unlock advanced design options, custom themes, and more branding features.
How do I upload products or services?
Uploading products is straightforward. Go to your dashboard, click 'Add Product' or 'Add Service', fill in the details (name, description, price, images), and publish. For digital products, you can upload files directly. For services, you can set up booking options and service packages. All products can be organized into categories for easy navigation.
How do I set my store currency and pricing?
You can set your default store currency in your store settings. When adding products, you'll set prices in your chosen currency. Eego automatically handles currency conversion for international customers, and you can display prices in multiple currencies if needed. Payment processing supports various currencies based on your connected payment gateway.
Can I use a custom domain instead of eego.co?
Yes! Pro users can connect their own custom domain (e.g., yourstore.com) to their Eego store. You'll need to update your domain's DNS settings to point to Eego. Our support team can guide you through the process. This gives your store a more professional and branded appearance.
Payments & Payouts
What payment gateways does Eego support?
Eego supports multiple payment gateways including Stripe, Paystack, PayPal, and other popular payment processors depending on your region. You can connect one or more payment gateways to your account to accept payments from customers worldwide.
How do I connect Stripe or Paystack to my account?
To connect a payment gateway, go to your account settings and select 'Payment Methods'. Click 'Add Payment Gateway' and choose Stripe or Paystack. You'll be redirected to authenticate with your payment processor account. Once connected, you can start accepting payments immediately.
How and when will I get paid?
Payments are processed through your connected payment gateway. Once a customer makes a purchase, the funds are held securely and transferred to your account according to your gateway's payout schedule (typically 2-7 business days). You can view pending and completed payouts in your dashboard under 'Payouts'.
Are there transaction fees?
Eego charges a small transaction fee on each sale, which is clearly displayed before you complete a transaction. Additionally, your payment gateway (Stripe, Paystack, etc.) may charge their own processing fees. All fees are transparent and shown in your transaction details.
What currencies does Eego support?
Eego supports multiple currencies including USD, NGN, GBP, EUR, and many others. You can set your store's default currency, and customers can pay in their local currency. Currency conversion is handled automatically by your payment gateway.
Why was my payout delayed or failed?
Payout delays can occur due to several reasons: incomplete account verification, bank account issues, payment gateway processing delays, or compliance checks. Failed payouts usually happen due to incorrect bank details or account restrictions. Check your payout status in the dashboard and contact support if you need assistance resolving the issue.
Orders & Customers
How can I track my orders or clients?
You can track all orders and client interactions in your Eego dashboard under 'Orders' or 'Clients'. Here you'll see order status, customer details, purchase history, and delivery tracking (for physical products). You'll receive notifications for new orders and can update order status as you process them.
Can I offer discounts or promo codes?
Yes! Eego allows you to create discount codes and promotional offers. You can set percentage or fixed-amount discounts, create time-limited promotions, and apply discounts to specific products or your entire store. All discount management is available in your dashboard under 'Promotions'.
How do refunds or cancellations work?
Refunds and cancellations are handled through your dashboard. When a customer requests a refund, you can process it directly, and the funds will be returned to the customer through the original payment method. Eego's refund policy is flexible, allowing you to set your own refund terms, though we recommend clear communication with customers about your policy.
Can I limit purchases or manage product inventory?
Yes! You can set inventory limits for physical products, limit the quantity per purchase, and track stock levels. When inventory runs low, you'll receive notifications. For digital products or services, you can set purchase limits or make items available for a limited time.
How do I view customer details and messages?
Customer information is available in your dashboard under 'Customers'. You can view purchase history, contact details, and communication history. Eego also provides messaging tools so you can communicate directly with customers about orders, support requests, or general inquiries.
Affiliates & Referrals
What is the Eego affiliate program?
The Eego affiliate program allows you to earn commissions by referring new sellers or customers to the platform. When someone signs up using your referral link and makes a purchase or becomes a seller, you earn a commission. It's a great way to monetize your network and help others discover Eego.
How do I create and share referral links?
You can generate your unique referral link in your dashboard under 'Affiliates' or 'Referrals'. Each link is unique to your account and tracks referrals automatically. Share your link on social media, email, or any platform. You can also create custom landing pages for your referrals.
How are commissions tracked and paid?
Commissions are automatically tracked when someone uses your referral link to sign up and make a purchase. You can view your commission earnings, pending payouts, and payment history in your affiliate dashboard. Commissions are paid according to your affiliate agreement, typically monthly or when reaching a minimum threshold.
Can one referee join multiple affiliate programs?
Yes, a referee can join multiple affiliate programs if they meet the requirements for each. However, each referral is typically attributed to the first affiliate link they used. Check the specific terms of each affiliate program for detailed attribution rules.
How do I monitor my affiliate stats?
Your affiliate dashboard provides comprehensive statistics including total referrals, conversion rates, commission earnings, and performance over time. You can view detailed reports, export data, and track which referral sources are most effective for optimizing your marketing efforts.
Analytics & Insights
How do I view store analytics?
Store analytics are available in your dashboard under 'Analytics' or 'Insights'. Here you can view sales data, visitor statistics, conversion rates, popular products, revenue trends, and more. Pro users get access to advanced analytics with detailed reports and custom date ranges.
What is the conversion rate and how is it calculated?
Conversion rate is the percentage of visitors who make a purchase. It's calculated by dividing the number of completed purchases by the total number of store visitors, then multiplying by 100. For example, if 100 people visit your store and 5 make a purchase, your conversion rate is 5%. This metric helps you understand how effective your store is at turning visitors into customers.
How can I track visits and sales trends?
Your analytics dashboard shows visit and sales trends over time. You can view daily, weekly, monthly, or custom date ranges. Charts and graphs display trends, peak sales periods, and seasonal patterns. This data helps you identify what's working and when to run promotions or marketing campaigns.
Can I export analytics data?
Yes! Pro users can export analytics data in various formats (CSV, Excel, PDF) for further analysis or reporting. You can export sales reports, customer data, product performance, and other metrics. This is useful for accounting, tax purposes, or detailed business analysis.
Account & Security
How do I reset my password?
To reset your password, go to the login page and click 'Forgot Password'. Enter your email address, and we'll send you a password reset link. Click the link in the email to create a new password. Make sure to use a strong, unique password for security.
How do I verify my account?
Account verification helps protect your account and enables certain features like higher payout limits. You'll receive a verification email after signing up. Click the verification link, and you may be asked to provide additional identification documents depending on your account type and location.
How do I update my email or personal details?
You can update your email, name, and other personal details in your account settings. Go to 'Account Settings' > 'Profile' and make your changes. For email changes, you'll need to verify the new email address. Some changes may require additional verification for security purposes.
How does Eego protect my data?
Eego takes data security seriously. We use industry-standard encryption (SSL/TLS) for all data transmission, secure servers for data storage, and follow best practices for data protection. We never share your personal information with third parties without your consent, and you can read our full privacy policy for detailed information about how we protect your data.
How can I delete my account?
To delete your account, go to 'Account Settings' > 'Privacy' and select 'Delete Account'. You'll be asked to confirm the deletion. Please note that account deletion is permanent and will remove all your data, products, and store information. Make sure to download any important data before deleting your account.
Platform Policies
What are Eego's terms of service and refund policies?
Eego's terms of service outline the rules and guidelines for using our platform. Our refund policy is flexible and allows sellers to set their own refund terms, though we recommend clear communication with customers. You can view our complete Terms of Service and Privacy Policy on our website. We also provide dispute resolution support when needed.
Are there restricted items I can't sell?
Yes, Eego prohibits the sale of illegal items, weapons, drugs, counterfeit goods, and other restricted products as outlined in our Terms of Service. We also restrict certain services that may violate local laws or platform policies. Review our prohibited items list before listing products. Violations may result in account suspension or termination.
How does Eego handle copyright or content violations?
Eego respects intellectual property rights. If you believe your copyright has been violated, you can submit a DMCA takedown request through our support team. We investigate all claims and take appropriate action, which may include removing infringing content and, in serious cases, suspending or terminating accounts. Sellers are responsible for ensuring they have rights to sell their content.
What fees or commissions does Eego charge?
Eego charges a transaction fee on each sale, which varies by plan. Free users pay a standard transaction fee, while Pro users enjoy reduced fees. Additionally, payment gateways charge their own processing fees. All fees are transparent and displayed before transactions. There are no monthly fees for the free plan, and Pro plans have a monthly subscription fee with lower transaction rates.
Support & Troubleshooting
How can I contact Eego support?
You can contact Eego support through multiple channels: live chat (available in your dashboard), email at support@eego.co, or through our support ticket system. Our team typically responds within 24 hours. Pro users get priority support with faster response times. We also have comprehensive help documentation and video tutorials available.
My payment didn't go through — what should I do?
If a payment didn't go through, first check your payment gateway connection in account settings. Verify that your payment method is active and has sufficient funds. Check for any error messages in your transaction history. Common issues include expired cards, insufficient funds, or payment gateway connectivity issues. Contact support if the problem persists.
My product upload failed — how do I fix it?
If product uploads are failing, check the file size and format requirements. Ensure images are under the size limit (typically 5-10MB) and in supported formats (JPG, PNG, WebP). For digital products, verify file sizes meet platform limits. Clear your browser cache and try again. If issues persist, check your internet connection or contact support for assistance.
How do I report a bug or technical issue?
To report bugs or technical issues, use the 'Report Issue' feature in your dashboard or contact support@eego.co with details about the problem. Include screenshots, error messages, steps to reproduce the issue, and your browser/device information. Our technical team will investigate and work to resolve the issue as quickly as possible.